ACCOUNT & DATA DELETION

First: do you have an account with us?

Most players do not. Open the game, go to Settings and read the ACCOUNT & SUPPORT row.

LOCAL ONLY — there is no account and nothing of yours is on our servers. Use On your device below; that is the whole of it.

GUEST or LINKED — a save exists on our servers. Use On our servers as well.

If the app is already uninstalled and you cannot check, write to us anyway. We will look, and we will tell you plainly if there was nothing to find.

On your device

The game keeps its save in the app's own storage on your phone. Nobody else can read it, and it never moves unless you have an account.

In the app: Settings → CLEAR GAME DATA ON THIS DEVICE. You get a confirmation step first, and cancelling changes nothing. Clearing removes your settings, your completed-match record and best scores, the paddle skin and ball trail you have equipped, and the app's memory that you have seen the tutorial. The game restarts as if freshly installed.

By uninstalling: removing the app removes the same storage with it, on both iOS and Android.

Neither one deletes anything held on our servers. If Settings said GUEST or LINKED, read on.

On our servers

A version of the game that signs you in keeps a copy of your progress under a random account identifier in Firebase (Google), so a new phone can pick your save back up. There is no name, no email address and no password in it unless you chose to link an Apple or Google sign-in.

From inside the app, where the game offers it: Settings → Account → Delete account. That erases the account and everything stored against it. We ask you to confirm, and we say what goes before you do.

Without the app — uninstalled, lost phone, or you would rather ask us — email support@brickbreakeroverdrive.com with the subject Delete my data.

• If you linked an Apple or Google sign-in, write from the address associated with your account. That is how we know the request is yours.
• If you played as a guest there is no address to write from, so send us your player ID instead. While the app is still installed the game shows it on the Settings screen, in the PLAYER ID row; tapping that row copies the whole thing so you can paste it to us.

We check that a request comes from the owner before we erase anything, so we may write back once to confirm. Never send us a password or a sign-in code; we do not need one and we will not ask.

What happens next

We process requests within 7 business days, and you get a message when it is done. Where an account exists we delete it and the progress, cosmetics and any coin balance stored against it.

Deletion is permanent. We cannot bring the save back afterwards, and a new account started later begins empty.

What we cannot delete

Purchase records held by Apple or Google. If you ever buy anything in the game, the App Store or Google Play keeps its own record of that transaction and we have no way to remove it. Deleting your account is not a refund and does not cancel a purchase — ask Apple or Google for those.

Ordinary web and mail logs. Our website host and our mail provider log requests and messages the way every host does, including the message you send us asking for deletion. We keep a deletion request in the inbox only for as long as we need it to show the request was handled.

Something went wrong

If a deletion does not complete, or you do not hear from us, write again to support@brickbreakeroverdrive.com. A request that is still in progress is still in progress; we will say so rather than report it finished.